Exchange & Return Policy – Al Araf Dresses
At Al Araf Dresses, customer satisfaction is our top priority. We aim to make your shopping experience smooth and worry-free. Below is our simple and clear 7-day Exchange Policy. If you need any assistance, our customer care team is happy to help at every step.
Eligibility for Exchange
You can exchange any article purchased from alarafdresses.com within 7 days of delivery, provided:
The product is unused and in its original condition
All tags and packaging are intact
You have valid proof of purchase (invoice or order confirmation email)
⚠️ Note:
Discounted or sale items are not eligible for exchange.
Cosmetics, fragrances, and accessories are non-exchangeable for hygiene reasons.
Proof of Purchase
Please retain your invoice or email confirmation as proof for exchange eligibility.
Exchange Conditions
Items can only be exchanged if:
They are unused and unwashed
All tags and labels are attached
The product is returned in its original packaging
You received the wrong size, damaged, or incorrect item (in such cases, proof must be shared)
Exchange Process
Contact our customer care team within 7 days of receiving your order.
📧 Email: support@alarafdresses.comShare your order details and reason for exchange.
Once verified, we will schedule a pickup from your doorstep (if applicable).
After inspection, we will dispatch the replacement item or issue a store credit (if requested).
⏱ Processing Time: Exchange requests typically take 5–7 working days after pickup and verification.
Return Policy
Currently, we do not offer direct refunds. Returns are only accepted under the following conditions:
You received an incorrect, damaged, or defective item
A return request is made within 7 days
Item is unused, unwashed, and in original condition
You provide valid proof of purchase
Return Process
Email us at support@alarafdresses.com with your order details and issue.
Once your request is approved, we’ll arrange pickup from your location.
Upon verification, a credit voucher will be issued equal to the item’s value.
📌 This voucher can be used for future purchases on alarafdresses.com only.
For any further assistance, feel free to contact our support team:
📧 support@alarafdresses.com
